Monday, July 27, 2009

Keep asking

Recently I had to work on my backup sump pump in the basement. The backup worked fine but the warning alarm was not working. I went to Home Depot to see if I could buy that component. I could not find it so I asked a clerk. He told me that he did not sell that component by itself that I would have to buy the entire unit for $150. I asked him if he knew where I could by that component buy itself. He said to call the manufacturer. I called the manufacturer. They told me that did not even make that model anymore, that I would have to buy a new unit and replumb the system. I asked them if I could speak to the service department. The man in the service department told me that he couldn’t help me. But I asked him if he knew where I could buy that component by itself. He did not know. I asked him if he knew where I could buy that unit in used condition. He did not know. I then asked him if he thought I could rewire that component to make it work. He said, “No.” So in frustration I asked him what he would do. He said, “Well, I would buy a $10 battery operated water alarm and attach it to that system!” I went back to Home Depot bought that $10 battery operated water alarm and it took me two minutes to attach to my system. Everything works fine now. Sometimes you just have to keep asking!

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